Shipping policy

Sherpax Shipping Policy:

Thank you for choosing Sherpax for your menstrual care needs. Here is an overview of our shipping policy to help you understand how we handle orders and deliveries.

  1. Order Processing: Once you place an order on our website (www.sherpax.co), we begin processing it within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

  2. Shipping Options: We offer various shipping options to accommodate your needs. You can select from standard shipping, expedited shipping, or express shipping at checkout. Please note that shipping costs may vary based on the chosen option and delivery location.

  3. Estimated Delivery Time: The estimated delivery time for your order will depend on the shipping method selected and your location. Standard shipping within the United States usually takes 3-7 business days, while international shipping may take longer.

  4. Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the status of your shipment and know when to expect delivery.

  5. Shipping Restrictions: At this time, Sherpax ships to select locations worldwide. However, please be aware that shipping restrictions may apply to certain regions or countries. We encourage you to review our list of available shipping destinations during the checkout process.

  6. Customs and Duties: For international orders, please be aware that customs and import duties may apply upon delivery. These charges are the responsibility of the recipient and are determined by the customs regulations of the destination country.

  7. Order Changes and Cancellations: If you need to make changes to your order or cancel it after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

  8. Delivery Issues: In the unlikely event of a delivery issue or if your order arrives damaged or incomplete, please contact us immediately. We will work with you to resolve the problem and ensure your satisfaction.

Please note that the above shipping policy is subject to change, and any updates will be reflected on our website. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We value your business and strive to provide you with the best shopping experience possible. Thank you for choosing Sherpax!